MHA 2014 Session Notes: Models for Support

For those who attended my Mile High Agile 2014 session, Models for Support, here are the photos of the flip charts (with a little explanatory text around them):

MHA14 Models for Support Thumbnail

Were you there? Share your biggest takeaways from the session in the comments.

About Richard Lawrence

Richard is partner at Agile For All and an agile trainer and coach. He helps teams and organizations become happier and more productive. When Richard's not working with clients, he's usually on his mountain bike with his wife and three boys.


  1. Jenny Nunemacher says:

    I attended this session out of curiosity. I didn’t think I’d be in any position to apply it in my current situation. However, I just moved to a new product team that has the responsibility of new development and legacy support. Now I’m glad I attended.


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